Contracts Manager

The Vacancy

We have an opportunity for a Contracts Manager to join our Wates team within our Responsive Maintenance division. You will be based out of one of our East Midlands offices. The primary focus of this role will be to increase the contract turnover whilst ensuring compliance with contractual service standards.

Key Accountabilities will include:

• Lead a team of Supervisors, Administrators, Planners and Operatives
• Manage, monitor, review and oversee customer satisfaction across the contract
• Ensure that large multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required
• Responsible for operatives adhering to the attendance, mobile phone, driving, no smoking and alcohol and drugs policies, ensuring that if the policies and procedures are not followed the appropriate action is taken
• Work closely with Commercial team to identify and rectify Invoicing issues affecting contract P & L margins
• Ensure Health and Safety compliance in adherence with our Wates Operating Framework

We are looking for an experienced Contracts Manager who:

• Has Repairs and Maintenance sector experience
• Has a proven track record in managing large Maintenance contracts
• Has a proven track record in managing a large and diverse direct labour organisation and Supply Chain.
• Be fully compliant and has a proven track record in Health and Safety Management.
• Has proven commercial acumen in running large Maintenance contracts

To be successful in this role you will be an excellent communicator able to influence at all levels, be highly organised and driven to achieve high levels of customer and client satisfaction.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.