Infrastructure Engineer

The Vacancy

We are seeking a highly skilled 3rd Line IT Infrastructure Engineer to join our dynamic IT team. You will be responsible for providing 3rd line support and working on projects across the Group’s cloud infrastructure services, covering all things cloud including Intune, Windows 11, Azure and Office 365 and other SaaS and PaaS services.

Key Responsibilities

• Investigate and resolve 3rd line support issues, working closely with suppliers when required.
• Maintain and support the IT Infrastructure in line with agreed Service Level Agreements (SLAs).
• Deliver managed changes and updates to IT infrastructure.
• Support company project teams in the technical delivery of IT projects.
• Provide reports and data to ensure the stable operation of services.
• Communicate effectively with all levels of the business, including senior leadership and Directors.

Technical Expertise & Knowledge

• Experience supporting an IT environment of 1,000+ seats.
• Strong expertise in:
  • Windows Server & Active Directory
  • Microsoft Azure, Windows Desktop, Office 365, MS Teams, SharePoint
  • Exchange/SMTP/365 messaging support & administration
  • Mobile device management
  • Network infrastructure
  • Virtualization (VMware/Hyper-V/Azure)
  • PowerShell
  • Qualys or Tenable or other vulnerability management platform

Qualifications & Experience

• Experience providing 3rd line IT Infrastructure support in a FTSE 250 size company or equivalent with 1,000+ end users.
• Attained or working towards certifications such as:
  • CCNA or HP equivalent, MCSE / Windows Server CCA – Entry level and ITIL
• Experience of managing/applying security patches for Cyber Essentials Plus or equivalent compliance

Skills & Attributes

• Strong analytical and problem-solving skills.
• Ability to work under pressure and deliver high-quality results.
• Excellent written and verbal communication skills – able to translate complex technical issues to non-technical users.
• Strong customer-facing skills with a professional and proactive approach.
• Networking & connectivity diagnosis skills with good fault interpretation abilities.
• Ability to work within structured IT frameworks (ITIL, PRINCE II).

WHAT WE OFFER 

• Competitive salary & bonus  

• Flexible working - this role will be based in the Leatherhead office

• Travel covered to any of our sites (subject to HMRC advisory rates)  

• Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…  

• Excellent range of learning and development activity to support your career progression.

• Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.  

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.