Customer Service Apprentice

The Vacancy

We believe in empowering young talent to grow and thrive. If you’re passionate, eager to learn, and excited about the future, we want to hear from you!

What you will do

As a level 3 Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.

This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers’ experience.

Your Responsibilities
Responsibilities include but are not limited to the below

• Act as the first point of contact for customers, providing friendly and efficient service.
• Handle inquiries and resolve issues via phone, email, or in-person interactions.
• Support the team in delivering an exceptional customer experience at every touchpoint.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to ensure seamless service delivery
• Ordering materials and equipment
• Logging jobs, uploading documents, and updating our systems
• Responding to questions, and booking in contractors
• Raising purchase orders
• Writing reports
• Booking in our contractors
• Completing administrative tasks within deadlines

About you

To be successful on the programme you’ll:

• Be passionate about a career in the built environment.
• Be excited to learn and develop new skills.
• Have a curious nature.
• Be reliable and professional.
• A problem solver with the ability to think logically.
• Possess good time management skills.
• Prioritise your work to meet agreed deadlines.

Qualifications:

• To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and English

You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.