Customer Service Coordinator

The Vacancy

We have an opportunity for a Customer Service Co-Ordinator to join our Wates team within our responsive maintenance division. You will be working out of our Walton on Thames office on one of our social housing contracts leading and supporting our Customer Service team.

Key Accountabilities will include:

• Champion continual improvement to achieve excellent operational delivery and supply chain management
• Develop and maintain excellent customer relationships
• Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service
• Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures
• Support the Contract Lead to deliver a quality, customer focussed, profitable and safe business

We are looking for a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector as well as an advanced skill level in Microsoft Excel and Word. This role could also be suitable for an experienced Scheduler seeking to take the next step in their career overseeing and leading a team.

To be successful in this role you will be a strong communicator with drive and determination to deliver high quality customer service as well as solid management skills to motivate and develop a team.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.