Operations Manager

The Vacancy

Here at Wates, we have an opportunity for an Operations Manager to join our Living Space Planned team in the Midlands area. This role will be focussing on projects within the social housing sector so ideally, we are looking for someone who has experience of working in a similar field.

You will be managing a team of Project Managers and Site Managers and direct reports to provide a first-class service to our clients and sustainable, growing Operational service in the Planned Maintenance Division.

The role is to act as the interface between the various clients at monthly review meetings and deliver all contracts to an extremely high standard making sure KPIs & Health & Safety is maintained to the clients’ expectations and Wates high standards at all times.

Key Accountabilities will include:

• Responsible for all regional delivery; building and maintaining an effective and motivated team

• Lead the division with an operational and commercial mindset making sure the team are aware of contract obligations and how they can always influence profitability

• Ensure that all projects are set-up with company governance maximised, production control in place and productivity regularly monitored

• To work and develop relationships with all key clients to allow each contract to run in accordance with the brief and the clients’ high expectations. Attend all client progress meetings giving feedback, progress and all KPI data as requested.

• Procure work by maintaining and developing contacts in the industry, as well as have direct involvement in the strategic thinking applied to the Unit’s tenders

• To work with all key supply chain partners making sure all Operating Framework compliance details are in place before commencement of any projects

• Monitor and approve the financial forecasts; ensuring that the best cost planning information is provided

• To drive compliance and operating excellence throughout the division at all levels.

To be successful in the role you will already be in an operational leadership role and have experience in successfully managing maintenance teams and projects and been accountable for all disciplines from the bidding stage; from design and planning through to handover, all within time and budget.

We are looking for the ability to lead and influence at all levels to deliver outstanding results, successfully develop relationships to create future opportunities and have a proactive approach to risk management and value-add.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.