Voids Manager

The Vacancy

We have an opportunity for a Voids Manager to join our Wates team within our Responsive Maintenance division. You will be based out of our Finsbury Park office working on one of our social housing contracts. The primary focus is to deliver a high-quality customer and health and safety focussed service taking responsibility for the day to day management of the operation including 24-hour emergency service, 365 days a year.

Key Accountabilities will include:

• Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLA’s.
• Represent Wates at client and resident performance meetings as requested by the Operations Manager
• Manage the responsive repairs function to ensure consistent performance against targets.
• Effective and efficient management of material costs and ensure that all are following correct processes and procedures.
• Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
• Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service.
• Undertake regular auditing and testing of the services provided.
• Evaluate operational practices with due regard to risk, statutory requirements and best practice to help improve delivery and development of the annual business plan to help drive continuous improvement.

You must have a full UK driving licence.

To be successful in the role, you will also be an excellent communicator and leader with the ability to problem solve, multitask and work to tight deadlines. You will have an experience of leading and managing a team of multi-disciplinary staff with conflicting priorities within a performance management framework.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.