Housing
Maintenance

Operations Manager

We have an opportunity for an Operation Manager to join our Wates team within our Responsive Maintenance Division. You will be based out of our London offices and manage projects within the London area.The role is to act as the interface between the various clients at monthly review meetings and deliver all contracts to an extremely high standard making sure KPIs, Health & Safety is maintained to the clients’ expectations and Wates high standards at all times.Key Accountabilities will include: Responsible for all regional delivery; building and maintaining an effective and motivated team Lead the division with a operational and commercial mindset making sure the team are aware of contract obligations and how they can influence profitability at all times Ensure that all projects are set-up with company governance maximised, production control in place and productivity regularly monitored To work and develop relationships with all key clients to allow each contract to run in accordance with the brief and the clients high expectations. Attend all client progress meetings giving feedback, progress and all KPI data as requested. Procure work by maintaining and developing contacts in the industry, as well as have direct involvement in the strategic thinking applied to the Unit's tenders To work with all key supply chain partners making sure all Operating Framework compliance details are in place before commencement of any projects Monitor and approve the financial forecasts; ensuring that the best cost planning information is provided To drive compliance and operating excellence throughout the division at all levels.To be successful in the role you will already be in an operational leadership role and have experience in successfully managing maintenance teams and projects and been accountable for all disciplines from the bidding stage; from design and planning through to handover, all within time and budget. We are specifically looking for people from a social housing/repairs and maintenance background. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Repairs Manager

We have an opportunity for a Repairs Manager to join our Wates Property Services team on our Responsive Maintenance contract in West Lancs.The key responsibility of this role will be to ensure the Repairs Contract delivers a high quality customer and health and safety focussed service taking responsibility for the day to day management of the operation including 24-hour emergency service, 365 days a year.Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth. Key Accountabilities will include: Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs Represent Wates at client and resident performance meetings as requested by the Contracts Manager Manage the responsive repairs function to ensure consistent performance against targets Effective and efficient management of material costs and ensure that all are following correct processes and procedures Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service Undertake regular auditing and testing of the services provided Evaluate operational practices with due regard to risk, statutory requirements and best practice to help improve delivery and development of the annual business plan to help drive continuous improvementWe are looking for you to already have the relevant experience to fulfil the above role requirements and have worked at a management level previously as you will be in charge of up to 30 Operatives.To be successful in the role, you will also be an excellent communicator and leader with the ability to problem solve, multi task and work to tight deadlines. You will have experience of leading and managing a team of multi-disciplinary staff with conflicting priorities within a performance management framework. In addition you will have proven experience in the Repairs & Responsive Maintenance, ideally within the social housing sector; managing the development and performance of all aspects of contract operations including KPI’s & financial reportWhat we offer: Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Extensive corporate benefits including, Pension, Health and Wellness programme, Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to include 26 weeks fully paid maternity and up to 12 weeks fully paid paternity

Carpenter

Wates have an opportunity for a Carpenter to join our Wates team within our Responsive Maintenance division. You will be working out of our Central Bedfordshire office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include: Undertaking repair/renewal works Advising Supervisor in a timely manner where other trades are required Working solely on certain tasks Working in partnership with other operatives to complete certain tasks Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete programme tasksYou must have a full UK driving licence.To be successful in the role you will be an excellent communicator with the ability to problem solve, multi task, work to tight deadlines, have high standard of workmanship, productivity levels and ability to provide excellent customer service at all times is essential.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Plumber

Wates have an opportunity for a Plumber to join our Wates team within our Responsive Maintenance division. You will be working out of our Brent office on one of our social housing contracts, delivering reactive maintenance to our residents.  Key Accountabilities will include: Having an understanding of, and the ability to work to, industry-accepted Health and Safety standards. Undertaking repair/renewal works to plumbing installations, and associated or minor maintenance tasks utilising your multi-trade experience. Working alongside colleagues or contractors to complete complex orders. Using PDA to receive instructions, and to feedback electronically details of works undertaken, or works to be undertaken. Liaising with Supervisors/schedulers in a timely manner when works are unable to be completed on a first visit, providing detailed information to allow works to be programmed in. Affording excellent customer service to residents, client and colleagues. We are looking for a professional Plumber who has gained their experience from working in a similar industry and environment. To be successful in the role you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. You must hold a driving license and be qualified to at least NVQ Level 2Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting