Housing
Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

500,000

homes maintained

4,590

properties to be improved during SHDF

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Carpentry Apprentice

Location: Finsbury Park

Job Type: Trades and Labour

Application Deadline: 04-03-2025

Whether you're just starting out or looking for a fresh challenge, this is your chance to gain valuable experience, learn new skills, and make an impact from day one. Apply today!What you will doThe level 2 Carpentry & Joinery apprenticeship is your opportunity to gain hands-on experience, learn from experienced professionals, and earn a nationally recognized qualification while contributing to exciting projects. Whether you're shaping bespoke furniture, installing frameworks, or crafting intricate joinery, every day will bring new challenges and opportunities to grow.Your Responsibilities Responsibilities include but are not limited to the below Assist in the construction, installation, and repair of wooden structures, fittings, and furniture. Learn to read and interpret technical drawings and plans. Use a range of hand and power tools to complete tasks under supervision. Support the team in ensuring projects are completed to high standards and within deadlines. Adhere to health and safety guidelines and company policies on-site and in the workshop. Creating door frames Hanging doors Fitting hinges Creating window frames and installing floor joists coverings Boxing in pipework Measuring, marking out, cutting, finishing, positioning, and securing wood Safely storing materials, without causing damageAbout you To be successful on the programme you’ll: Be passionate about a career in the built environment. Be excited to learn and develop new skills. Have a curious nature. Be reliable and professional. A problem solver with the ability to think logically. Possess good time management skills. Prioritise your work to meet agreed deadlines.Qualifications: To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and EnglishYou must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.

Carpentry Apprentice

Location: Hammersmith

Job Type: Trades and Labour

Application Deadline: 04-03-2025

Whether you're just starting out or looking for a fresh challenge, this is your chance to gain valuable experience, learn new skills, and make an impact from day one. Apply today!What you will doThis level 2 Carpentry & Joinery apprenticeship is your opportunity to gain hands-on experience, learn from experienced professionals, and earn a nationally recognized qualification while contributing to exciting projects. Whether you're shaping bespoke furniture, installing frameworks, or crafting intricate joinery, every day will bring new challenges and opportunities to grow.Your Responsibilities Responsibilities include but are not limited to the below Assist in the construction, installation, and repair of wooden structures, fittings, and furniture. Learn to read and interpret technical drawings and plans. Use a range of hand and power tools to complete tasks under supervision. Support the team in ensuring projects are completed to high standards and within deadlines. Adhere to health and safety guidelines and company policies on-site and in the workshop. Creating door frames Hanging doors Fitting hinges Creating window frames and installing floor joists coverings Boxing in pipework Measuring, marking out, cutting, finishing, positioning, and securing wood Safely storing materials, without causing damageAbout you To be successful on the programme you’ll: Be passionate about a career in the built environment. Be excited to learn and develop new skills. Have a curious nature. Be reliable and professional. A problem solver with the ability to think logically. Possess good time management skills. Prioritise your work to meet agreed deadlines.Qualifications: To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and EnglishYou must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.

Carpentry Apprentice

Location: Walton-On-Thames

Job Type: Trades and Labour

Application Deadline: 04-03-2025

Whether you're just starting out or looking for a fresh challenge, this is your chance to gain valuable experience, learn new skills, and make an impact from day one. Apply today!What you will doThe level 2 Carpentry & Joinery apprenticeship is your opportunity to gain hands-on experience, learn from experienced professionals, and earn a nationally recognized qualification while contributing to exciting projects. Whether you're shaping bespoke furniture, installing frameworks, or crafting intricate joinery, every day will bring new challenges and opportunities to grow.Your Responsibilities Responsibilities include but are not limited to the below Assist in the construction, installation, and repair of wooden structures, fittings, and furniture. Learn to read and interpret technical drawings and plans. Use a range of hand and power tools to complete tasks under supervision. Support the team in ensuring projects are completed to high standards and within deadlines. Adhere to health and safety guidelines and company policies on-site and in the workshop. Creating door frames Hanging doors Fitting hinges Creating window frames and installing floor joists coverings Boxing in pipework Measuring, marking out, cutting, finishing, positioning, and securing wood Safely storing materials, without causing damageAbout you To be successful on the programme you’ll: Be passionate about a career in the built environment. Be excited to learn and develop new skills. Have a curious nature. Be reliable and professional. A problem solver with the ability to think logically. Possess good time management skills. Prioritise your work to meet agreed deadlines.Qualifications: To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and EnglishYou must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.

Customer Service Apprentice

Location: Croydon

Job Type: Clerical & Administration

Application Deadline: 04-03-2025

We believe in empowering young talent to grow and thrive. If you're passionate, eager to learn, and excited about the future, we want to hear from you!What you will doAs a level 3 Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.Your Responsibilities Responsibilities include but are not limited to the below Act as the first point of contact for customers, providing friendly and efficient service. Handle inquiries and resolve issues via phone, email, or in-person interactions. Support the team in delivering an exceptional customer experience at every touchpoint. Maintain accurate records of customer interactions and feedback. Collaborate with other departments to ensure seamless service delivery Ordering materials and equipment Logging jobs, uploading documents, and updating our systems Responding to questions, and booking in contractors Raising purchase orders Writing reports Booking in our contractors Completing administrative tasks within deadlinesAbout you To be successful on the programme you’ll: Be passionate about a career in the built environment. Be excited to learn and develop new skills. Have a curious nature. Be reliable and professional. A problem solver with the ability to think logically. Possess good time management skills. Prioritise your work to meet agreed deadlines.Qualifications: To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and EnglishYou must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.


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