RELATED SERVICES
Housing
Maintenance
A leading provider of planned and responsive social housing maintenance services.
We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.
homes maintained
properties to be improved during SHDF
social housing providers we’re working with
tower blocks now fire safety compliant
![We provide communities with outstanding housing maintenance and customer service.](https://www.wates.co.uk/wp-content/uploads/2022/12/R_221215_N182_medium_deep-375x205.jpg)
Committed to local communities
We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.
Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in.
![Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents](https://www.wates.co.uk/wp-content/uploads/2022/12/R_220519_N135_medium_deep-375x205.jpg)
Planned and responsive property maintenance
We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.
Safety and peace of mind are at the heart of what we do.
From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish.
We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely.
![Experts in retrofitting existing social housing stock for a zero carbon future.](https://www.wates.co.uk/wp-content/uploads/2023/01/Wates-Retrofit-logo-whiteLine-tick-CMYK_deep-375x205.jpg)
Net zero carbon future
We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs.
We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.
![Fire safety compliance and equipment installation services](https://www.wates.co.uk/wp-content/uploads/2023/01/PO344_N83_hires-375x262.jpg)
Fire safety and compliance
We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe.
Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.
![The Healthier Homes Team tackles issues such as damp and mould in social housing](https://www.wates.co.uk/wp-content/uploads/2023/01/wates-disrepair-services-375x211.jpg)
Healthier homes
Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.
Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in.
![Innovative integrated asset management solutions](https://www.wates.co.uk/wp-content/uploads/2022/12/wates-integrated-asset-services-375x211.jpg)
Integrated asset management services
By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.
OUR PROJECTS
Examples of our work
![Wolverhampton Homes](https://www.wates.co.uk/wp-content/uploads/2022/12/R_180123_N507_hires-375x250.jpg)
Social Housing Maintenance For Wolverhampton Council
Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.
Residential![Stonewater](https://www.wates.co.uk/wp-content/uploads/2022/12/stonewater-375x212.jpg)
Social Housing Maintenance, Stonewater
Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.
Residential![](https://www.wates.co.uk/wp-content/uploads/2023/02/R_220316_N52_medium-375x250.jpg)
CAREERS IN HOUSING MAINTENANCE
Want to be part of our team?
![](https://www.wates.co.uk/wp-content/uploads/2023/06/job-vacancies-at-Wates-3-375x472.jpg)
Contract Supervisor
Location: Finsbury Park
Job Type: Trades and Labour
Application Deadline: 20-09-2024
We have an opportunity for a Contracts Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Hammersmith office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include: Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs Represent Wates at client and resident performance meetings as requested by the Operations Manager Manage the responsive repairs function to ensure consistent performance against targets Effective and efficient management of material costs and ensure that all are following correct processes and procedures Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the serviceTo be successful in the role you must be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior Responsive Maintenance experience is crucial to the role.
Customer Services Co-Ordinator
Location: Crawley
Job Type: Customer Service
Application Deadline: 20-09-2024
We have an opportunity for a Customer Service Co-Ordinator to join our Wates team within our responsive maintenance division. You will be working out of our Crawley office on one of our social housing contracts leading and supporting our Customer Service team. Key Accountabilities will include: Champion continual improvement to achieve excellent operational delivery and supply chain management Develop and maintain excellent customer relationships Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures Support the Contract Lead to deliver a quality, customer focussed, profitable and safe businessWe are looking for a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector as well as an advanced skill level in Microsoft Excel and Word. This role could also be suitable for an experienced Scheduler seeking to take the next step in their career overseeing and leading a team.To be successful in this role you will be a strong communicator with drive and determination to deliver high quality customer service as well as solid management skills to motivate and develop a team.
Disrepair Supervisor
Location: Streatham
Job Type: Trades and Labour
Application Deadline: 20-09-2024
We have an opportunity for a Disrepair Supervisor to join our Wates team within our Disrepair Maintenance Division. You will be working out of our Brixton office on one of our social housing contracts, delivering reactive and some planned maintenance to our residents.Key Accountabilities will include: Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs Represent Wates at client and resident performance meetings as requested by the Operations Manager Manage the responsive repairs function to ensure consistent performance against targets Effective and efficient management of material costs and ensure that all are following correct processes and procedures Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the serviceYou must have a full UK driving licence.To be successful in the role you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum.
labourer
Location: Walton-On-Thames
Job Type: Trades and Labour
Application Deadline: 20-09-2024
Wates have an opportunity for a Labourer to join our Wates team within our Responsive Maintenance division. You will be working out of our Walton-On-Thames office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include: Undertaking repair/renewal works Advising Supervisor in a timely manner where other trades are required Working solely on certain tasks Working in partnership with other operatives to complete certain tasks Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete programme tasksTo be successful in the role you will be an excellent communicator with the ability to problem solve, multi task, work to tight deadlines, have high standard of workmanship, productivity levels and ability to provide excellent customer service at all times is essential.
GET IN TOUCH
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