Housing
Maintenance

Hard Landscaper / Groundworker

Here at Wates, we have an opportunity for a Hard Landscaper to join us in our Wates Living Space Responsive Maintenance Team in West Lancashire area. You will be asked to undertake all supporting tasks with a high standard of workmanship which will ensure an excellent customer service every time. We are particularly keen to speak to candidates who have experience within the following scope of works: Brickwork Fencing Flagging Pointing Tarmacking Key Accountabilities will include: Loading and Unloading of Vehicle Distribution of materials General brickwork, fencing, typical hard landscaping duties as the project requires. General clearing and cleaning of site areas to appropriate waste disposal methods We are looking for you to already have the relevant skills as a Hard Landscaper and experience to fulfil the above role requirements. To be successful in the role you also be an excellent communicator with the ability to problem solve, multitask and work to tight deadlines.

Administrator

Here at Wates, we have an exciting opportunity for an Administrator to join our Living Space Responsive Maintenance team based in the South Derby area. As an administrator you will engage within the full administration process and provide on-going customer support for the team and tenants. Key Accountabilities will include: On-going management and development of multiple project trackers. Frequent contact with site management to ensure project trackers represent current job status. Create and maintain various data streams on in-house systems and databases. First line support for enquires and complaints. Overall administration duties as required by the contract. We are looking for an Administrator who is a confident communicator, computer literate with experience in Excel and trackers. Experience working in construction/facilities management/or maintenance is preferred but not essential. To be successful in this role you will be a team player who can manage their own workload, has a good attention to detail and most of all have a ‘can do’ attitude. What we offer: Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. A bit about us: Wates Group is one of the largest and most successful family-owned private construction, development and property services companies in the UK. Within the Group, Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth, offering our clients a truly integrated national service for all of their maintenance requirements. As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. Our company values of integrity, intelligence, performance, teamwork and respect for people, communities and the environment run through our business at every level and are at the heart of everything we do. The wellbeing and safety of our people is our priority, therefore creating a zero harm culture and encouraging a healthy work-life balance is important to us.  Wates Group are a responsible and inclusive employer and are proud to have been recognized for this through accolades including C2E (Committed to Equality) and Investors in People (Gold).

Contract Manager

We have an opportunity for a Contracts Manager to join our Wates team within our Responsive Maintenance division. You will be based out of our Walton On Thames office working on one of our social housing contracts which may include, Voids and Disrepair workstreams that achieves target profit, increases contract turnover whilst ensuring compliance with Health and Safety regulations.Key Accountabilities will include: Lead a team of Supervisors, Administrators, Planners and Operatives Manage, monitor, review and oversee customer satisfaction across the contract Ensure that large multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required Responsible for operatives adhering to the attendance, mobile phone, driving, no smoking and alcohol and drugs policies, ensuring that if the policies and procedures are not followed the appropriate action is taken Work closely with Commercial team to identify and rectify Invoicing issues affecting contract profit and loss margins Ensure Health and Safety compliance in adherence with our Wates Operating FrameworkWe are looking for an experienced Contracts Manager who: Has Repairs and Maintenance sector experience Has a proven track record in managing large Maintenance contracts Has a proven track record in managing a large and diverse direct labour organisation and Supply Chain. Be fully compliant and has a proven track record in Health and Safety Management. Has proven commercial acumen in running large Maintenance contractsYou must have a full UK driving licence.To be successful in this role you will be an excellent communicator able to influence at all levels, be highly organised and driven to achieve high levels of customer and client satisfaction.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Customer Service Manager

We have a fantastic new opportunity for a Customer Service Manager, to join our Wates team within our Responsive Maintenance Division. This particular role will be working out of our Skelmersdale office working alongside one of our existing social housing partners. This is a really exciting opportunity for you to grow, develop, nurture the team and be responsible for delivering a five star customer service experience to tenants and client within the contract. Key Accountabilities will include: Manage customer communication and complaints effectively to deliver robust resolutions in a timely fashion and produce high quality complaint responses to prevent complaint escalations. To identify patterns, trends and service failures to design, implement and drive service improvements to prevent complaints. Source, review, monitor and challenge KPI data to identify shortfalls in the service and implement processes for improvement weekly, to produce monthly reports and analysis for internal and client use. Champion continuous improvement to achieve excellent operational delivery and supply chain management through proactive and clear leadership. Lead a customer services function that consists of a team of schedulers, customer liaison officers, and administrators to maximise productivity, efficiencies and effectiveness to achieve/exceed day-to-day targets across the services.We are looking for an experienced and professional Customer Service Manager with knowledge of Maintenance practices, standards and processes along with the ability to analyse technical and commercial aspects of maintenance tasks and apply solutions in terms of time, cost, quality and best use of available resources.To be successful in this role you will be an excellent communicator with the ability to influence key stakeholders and manage expectations of customers and site teams.