Facilities Management

Client Support Administrator

CLIENT SUPPORT ADMINISTRATORWe have an exciting opportunity for an experienced, full time Client Support Administrator to join our helpdesk team at our office at The Wellcome Genome Campus Hinxton, to support Wates FM helpdesk in delivering a comprehensive, first-class, maintenance service and client support. This role provides a positive, professional, and seamless link between all members of the client support team and to support all staff working on the account and ensures the effective provision of help desk administration.ABOUT THE ROLEIt is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration and helpdesk experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems. NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential)We do need you to have solid written and verbal communication skills, as well as highly PC literate with proficiency in the use of Microsoft Office Suite, Concept Evolution and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks.This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.Some of the other Key Accountabilities as Client Support Administrator include:· Workflow management of all jobs through CAFM system. Logging, updating, closure and reporting against all PPM and reactive tasks to hit client KPIs.· Assignment and allocation of jobs to be tasked through the Client support manager.· Occasional support with assisting and raising POs· Dealing with engineers and subcontractors daily· Scheduling in works with contractors and client· Booking in contractors and visitors to site· Liaising with managers and clients daily· Administration and management of compliance records and documentation through ACT, Client systems and logbooks held on site.· You will face a wide variety of demands every day so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed working as a team.Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position.WHAT WE OFFER· Competitive salary· Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo an Enhanced (DBS) at offer stage. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer

MOBILE ENGINEER  Here at Wates, we have a fantastic opportunity for a Mobile Engineer to join our Facilities Management mobile team supporting our clients based in London and the South Region.   The main objective is for you to carry out Planned Preventative Maintenance (PPM) to Mechanical plant, including Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Mechanical Services.   To be successful in this role, you will ideally have the following:   • Knowledge of mechanical and building services maintenance  • Previous FM experience managing multiple sites  • Strong Mechanical/plumbing Experience  • Plumbing or Mechanical qualification such as NVQ or City & Guilds.   • Good knowledge of a plant room and day to day building maintenance    Key Accountabilities will include:  • Ensure all works are delivered in guidance of the legislation and contractual obligations  • Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered  • To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the mechanical systems  • To respond to call outs and cover breakdowns and emergencies associated with the mechanical services aspects of the contract as required.  WHAT WE OFFER  Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team  Van, Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more…  Excellent range of learning and development activity to support your career progression.  Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.  To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/  Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Shift maintenance engineer

MECHANICAL SHIFT ENGINEERWates have an excellent opportunity for a skilled Mechanical Shift Engineer to join our team on-site at our client’s site in Brixworth, Northampton, providing both planned and reactive maintenance to all relevant equipment, controlling and operating of building operational systems, with a clear focus on Energy and the Environment, ensuring compliance to Health & Safety matters in relation to both direct and indirect scope of this role.ABOUT THE ROLEWe are looking for you to have excellent communication and people management skills with a sound judgement and a focus on achieving high standards and quality assurance.To be successful in the role you will have a working knowledge of the Statutory Regulations and Codes of Practice applicable to the maintenance industry with IOSH Working Safely and a specific up to date qualification relating to the Mechanical/Plumbing trade.This role operates on a shift rota with no overnight attendance other than if called out; call out rota will be 2 weeks out of eight.Any offer will be subject to acquiring the relevant clean security checks.Shift Engineer’s Key Accountabilities will include:• Ensure that all relevant help desk calls (both planned and reactive) are fully completed with sufficient information and are passed back to Manager, Supervisor or Co-Ordinator in accordance with the defined timescales.• Proactively monitor and improve the operation of building systems to ensure optimum performance with a clear focus on energy efficiency and continuous improvement.• First line response for all planned and reactive maintenance on all M&E plant including pumps, motors, drives, AHU’s, LV switch gear, PLC’s, HVAC.This is a fantastic opportunity to work on a single site with multiple buildings and external plant areas.WHAT WE OFFER· Competitive salary· If required ravel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Options for Private Medical and other benefits, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Assistant Management Accountant

ASSISTANT MANAGEMENT ACCOUNTANTWe currently have a vacancy for an Assistant Management Accountant to join our Wates Group Finance team, to support a range of activities within Group Finance.We are looking for you to have worked in a similar role/environment and ideally be undertaking an accountancy qualification. You will also be competent using Excel (Power BI would be an advantage) with good attention to detail and able to work to tight deadlines.To be successful in the role as an Assistant Management Accountant, you will be a team player with excellent communications skills to effectively maintain internal and external relationships.Key accountabilities for this role as an Assistant Management Accountant will include: Process monthly cost recharges across contracts and overheads Manage overhead costs; post month end prepayments, accruals, and late contract costs, summarising the monthly and year to date spend against budget Update of fortnightly cashflow model for all cash account movements. Explanations of variances between actual and previous forecast where necessary. Update of forecast elements of monthly cashflow model Prepare monthly contract forecast and meet with contract teams Production of monthly cost packs for sales and marketing Production of weekly management reports for circulation to the businessWHAT WE OFFER Competitive salary & Profit Share Flexible working - this role will be based in the Leatherhead office two/three days a week. Travel covered to any of our sites (subject to HMRC advisory rates)  Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.  To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting