Facilities Management

Client Support Advisor

CLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Customer Care Advisor to join our fabulous team on a full time, permanent basis. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

Engineer

FABRIC ENGINEERWates have an opportunity for an experienced Fabric Engineer to join our team over at one of our corporate sites based in Central London. ABOUT THE ROLE We are looking for you to have worked in a similar role as a Fabric Technician -with a good working knowledge of occupational health and safety, statutory regulations, and codes of practice applicable to the maintenance division. You will have worked in a similar role and be familiar with low level compliance, monthly checks, flushing, water temperature checks and fabric duties. To be successful in the role you will have a sound judgement with excellent people skills, always focusing on achieving high standards and quality assurance and be comfortable with being in a client facing role. This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as the fabric engineer include: Ensure that all planned and reactive maintenance tasks are delivered to agreed timelines and SLA’s / KPI’s, including emergency lighting, and remedial works. Monthly checks and low level compliance is maintained. Flushing, water temperature checks and fabric duties. Oversee associated specialist Sub Contractors working on sites and ensure they fulfil their obligations of their contracts and undertake their work effectively and safely. WHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ .

Engineer

Mobile Gas Engineer HampshireJob Type: Full Time Contract Type: Permanent The Wates Group was established in 1897 and is one of the leading privately- owned, construction, development and property services companies in the UK. We employ almost 4,000 people, working with a range of clients and partners from across the public and private sectors. We have an opportunity for a Mobile Gas Engineer to work as part of the Regional Mobile support team supplying gas competency to internal and external clients.   Within the group, WPS – FM provides a Total Facilities Management (TFM) solution for our clients, self-delivering planned and reactive M&E services, with an absolute focus on 100% uptime of critical building infrastructure. FM also oversees the delivery of all soft services encompassing cleaning and hygiene, catering, hospitality, vending, reprographics, mail room, front of house, porter services and security.   Key Accountabilities will include:   Carry out Planned Preventative Maintenance (PPM) to boilers and associated plant, including Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Mechanical Services. Support additional M&E works within the individual’s technical competencies and our contractual obligations. Undertake project works and minor turnkey projects to Boiler plant and associated equipment. Provide detailed reporting with predictive times for remedial and chargeable works, and life cycle condition reporting. Provide a high level of Gas technical and hands on support in the provision of our service delivery and the daily communication with our clients Working as a key part of the Regional Mobile Support team, and key interface with internal FM accounts and their representation. To be successful in the role you will have current ACS/Corgi/Gas Safe qualification in Commercial and Domestic Gas and have experience in the Gas Appliances, Oil appliances and mechanical aspects of general building PPM schedules and reactive works. A bit about us: Being a family owned business means we understand and value long term relationships. We are community minded and our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow. It’s our people who make Wates successful. We will only achieve our strategic objectives if we recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity and opportunity. We offer industry-leading family friendly and flexible working opportunities that reflect the changing expectations of talent and enable you to manage personal and professional commitments as part of a balanced and healthy lifestyle. As a responsible and inclusive employer, offering equal opportunities, we are proud to have been recognised through our Investors in People Gold accreditation and Disability Confident Leaders certification. So, if you’d like to work for an inclusive organisation which invests in you and your continued career development, and you’re looking for your next challenge, we’d like to hear from you.

Resident Engineer

RESIDENT ENGINEER Wates have excellent opportunity for an experienced Resident Engineer to join the team based on-site at our client's offices in the Bradford area. ABOUT THE ROLE The primary focus of this role will be to conduct planned preventative, Multi-disciplined maintenance and reactive works to the buildings plant, equipment, and systems, as well as respond to site engineering emergencies on behalf of our clients. Having the relevant qualifications and experience for your discipline – NVQ Level 3 in Electrical installations is essential for your success in this role however, what is most important to us is your effective communication skills which always enable delivery of prominent levels of customer service. You will also be confident is your proven ability to effectively multi-task, work to tight deadlines and work in a team to problem solve on the job; whilst always promoting health & safety excellence. This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as Resident Engineer include: • Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. • Ensure that Method Statements and Risk Assessments are prepared for all tasks conducted to provide safe working practices. • Supervise subcontractors effectively. • Ensure compliance with all Company policies and procedures. This is a fantastic opportunity to work on a single site campus which is varied and interesting, and the role would be conditional on passing an enhanced DBS check. WHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.