Facilities Management

Customer Service Assistant

We have a fantastic opportunity for an experienced Receptionist / Administrator to join the team out of our Leatherhead office, in creating a first-class front of house service on a full time basis (40 per week).To be successful in this role, you will be responsible in setting high standards for both the visual image of all areas within the office and the services delivered to them, along with maintaining a visible presence & main point of contact always.You will also be required to provide regular support to the Facilities Manager, including room bookings and catering management.Your Key Accountabilities will include: Act as the first point of contact for the general public and all levels of staff, including external contractors, suppliers and VIP visitors either face to face or by telephone. Management of visitor booking system & room booking. Ensuring all meeting room are clean, tidy and maintained throughout the day. Assist in maintaining the security of the site, through monitoring staff access and validation of visitors and contractors. Assisting the team in maintaining and updating records, files and logbooks including Lost Property, Restricted key lists and transport delivery and collection information where required We are looking for you to already have NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential) with an additional certification in office management a plus.Already working in a similar role, you will have a professional attitude and appearance and be able to think on your feet when faced with various situations. You will have solid written and verbal communication, coupled with excellent organisational skills, and able to use MS office proficiently and have hands on experience with office equipment such as Printers and video conferencing facilities.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Technical Services Manager

TECHNICAL SERVICES MANAGER We are looking for an experienced Technical Services Managers to lead the operations team by delivering excellence and first-class sustainable M&E, projects and compliance providing leadership, management, added value and development for our client YBS based in Bradford including National cover at times. The key responsibilities of this role include. •  Management of supervisors and overseeing of engineering workforce delivering M&E services, Compliance and OF delivery. Supporting with the management and delivery of Extra Works and M&E/Fabric Projects. •  Leadership, driving and development of direct reports ensuring all mandatory training is in place with a robust succession plan in place for all roles.    •  Management of the Supply Chain negotiating best value and procuring in line with stretch targets whilst driving standards ensuring Avetta and Construction Line compliance. Holding annual Plan Rights and regular performance reviews. •  Preparation and presentation of MI reports to clients at regular KPI meetings. Key stakeholder management and delivery of high standards of client satisfaction. Develop relationships with consultants working for our client. To be successful in this role you will have highly effective management skills and be able to communicate clearly and concisely. Alongside this, you will have excellent diligence and promote ownership through to closure. We are looking for an individual with a proven solid experience in delivering high quality hard M&E services in a client-driven multi-site environment, and good working knowledge of Health & Safety Legislation. You will have a robust technical background with a professional qualification and practical experience in a trade – Electrical, Mechanical, Gas or F-Gas. Desirable is a BIFM qualification or equivalent, IOSH or NEBOSH certificate and experience in computer PPM management systems (e.g. Concept) WHAT WE OFFER Competitive salary Travel / Car allowance covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Administrator

CLIENT SUPPORT ADMINISTRATOR We have an exciting opportunity for an experienced, full time Client Support Administrator to join the team at our offices in Manchester, to support Wates FM in delivering a comprehensive, first-class, maintenance service. This role provides a positive, professional, and seamless link between all members of the management team and support all staff working on the account and ensures the effective provision of help desk and financial administration. ABOUT THE ROLE It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential) We do need you to have solid written and verbal communication skills, as well as highly PC literate with proficiency in the use of Microsoft Office Suite, Concept Evolution and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks. This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as Client Support Administrator include: Workflow management of all jobs through CAFM system. Logging, updating, closure and reporting against all PPM and reactive tasks. Assignment and allocation of jobs to be tasked through the site Account Manager and Supervisor. Procurement through the systems for parts, materials or contracted services required by Wates and Client team. This may include obtaining pricing for quotes as requested by the site Account Manager or Supervisor. Administration of cash processes required by Wates and Client, including management of accounts payable workflows and financial housekeeping activities. Administration and management of compliance records and documentation through ACT, Client systems and logbooks held on site. You will face a wide variety of demands every day so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed. Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer

The VacancyMobile Engineer – ElectricalLocation: HampshireJob Type: Full Time Contract Type: Permanent Here at Wates, we have a fantastic opportunity for a Mobile Engineer to join our Facilities Management mobile team supporting our clients based in Hampshire. The main objective is for you to carry out Electrical Planned Preventative Maintenance (PPM), including Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Electrical Services. Due to the nature of the works, we are exceptionally keen to speak to candidates with a strong background with a strong Electrical bias. ABOUT YOU To be successful in this role, you will ideally have the following: The candidate will have 17th/18th edition Strong Electrical & Multi-skilled Experience Have previously worked as a mobile engineer NVQ level 3 in Electrical or equivalent qualifications What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence. ABOUT THE ROLE Key Accountabilities will include: Ensure all works are delivered in guidance of the legislation and contractual obligations Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the heating and ventilation systems, pumps, water tanks, valves, pipe work and associated mechanical systems or items To respond to call outs and cover breakdowns and emergencies associated with the mechanical services aspects of the contract as required. In return, we offer a competitive salary, additional pay when on call, along with 22 days holiday, Pension benefits, life Insurance, and a flexible benefits scheme that you can tailor to suit your lifestyle. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting