Maintain

Senior Resident Liasion officer

A fantastic opportunity presents itself for a Senior Resident Liaison Officer to join Wates with our Wates Living Space planned maintenance team in the London area. Whilst this role doesnt have line management per say you will be the more Senior RLO in the team and be able to give guidance when neededThe Senior Resident Liaison Officer (SRLO) will serve as the primary point of contact for RLOs on their projects, supporting the Project Manager by ensuring that residents' needs are prioritized and any concerns are addressed throughout the site works. The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions. Clear, proactive communication and meticulous planning will ensure scheduled access to residents’ homes, building trust and delivering a seamless, customer-centric experience during the works.Key Accountabilities will include: Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites in the London and surrounding areas Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Ensure a consistent approach to customer care is adopted by all RLOs across the contract. Monitor and identify the recruitment, training and development of RLOs. Manage the Tenant’s Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works.You will be ideally be an experienced Senior Resident Liaison Officer however this is not a necessity. This role is all about customer service and ensure the customer is put first so applicants with a strong customer service background will be welcomed. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Administrator

Here at Wates, we have an exciting opportunity for an Administrator to join our Living Space Responsive Maintenance team. This role is A FIXED TERM CONTRACT FOR 12 MONTHS and based in the Walsall area.As an administrator you will engage within the full administration process and provide on-going customer support for the team and tenants. Key Accountabilities will include: On-going management and development of multiple project trackers. Frequent contact with site management to ensure project trackers represent current job status. Create and maintain various data streams on in-house systems and databases. First line support for enquires and complaints. Overall administration duties as required by the contract. We are looking for an Administrator who is a confident communicator, computer literate with experience in Excel and trackers. Experience working in construction/facilities management/or maintenance is preferred but not essential. To be successful in this role you will be a team player who can manage their own workload, has a good attention to detail and most of all have a ‘can do’ attitude. What we offer: Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Extensive corporate benefits including, Pension, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. Wates are committed to the fair treatment of people with criminal records, including employees and potential employees. We ensure that our recruitment, promotion, and retention activity does not treat people less favourably because of an offending background. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Surveyor

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Resident liaison officer

We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering London and South East areas working with one of our social housing providers so will need to be local to the above. Scope of works – Retrofit Key Accountabilities will include: Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works. The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions. Clear, proactive communication and meticulous planning will ensure scheduled access to residents’ homes, building trust and delivering a seamless, customer-centric experience during the works. Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites. Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Manage the Tenant’s Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works. Organise and host regular surgeries to address residents’ queries, concerns, and feedback. Maintain a structured complaints procedure and handle disputes and damage claims promptly and fairly.Ideally you will be an experienced RLO with a proven track record of successfully managing the workload across planned maintenance programmes. It is imperative due to the nature and travel for the role that you have a driving license. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting