Housing
Maintenance

Operations Manager

Here at Wates, we have an opportunity for an Operations Manager to join our Living Space Responsive Maintenance team in the West Lancashire area. This role will be focussing on projects within the social housing sector so ideally, we are looking for someone who has experience of working in a similar field. Scope of works to include voids, electrics, kitchens, responsive and planned maintenance to name a few. You will be managing the contract/s as well as having the responsibility of a team to deliver the works so being able to communicate at all levels is key. Due to the nature of works the expectation is to be on site in Skelmersdale so you will need to be flexible and living in the surrounding area. The role is to act as the interface between the various clients at monthly review meetings and deliver all contracts to an extremely high standard making sure KPIs & Health & Safety is maintained to the clients' expectations and Wates high standards at all times. Key Accountabilities will include: Responsible for all regional delivery; building and maintaining an effective and motivated team Lead the division with an operational and commercial mindset making sure the team are aware of contract obligations and how they can always influence profitability Ensure that all projects are set-up with company governance maximised, production control in place and productivity regularly monitored To work and develop relationships with all key clients to allow each contract to run in accordance with the brief and the clients' high expectations. Attend all client progress meetings giving feedback, progress and all KPI data as requested. Procure work by maintaining and developing contacts in the industry, as well as have direct involvement in the strategic thinking applied to the Unit's tenders To work with all key supply chain partners making sure all Operating Framework compliance details are in place before commencement of any projects Monitor and approve the financial forecasts; ensuring that the best cost planning information is provided To drive compliance and operating excellence throughout the division at all levels. To be successful in the role you will already be in an operational leadership role and have experience in successfully managing maintenance teams and projects and been accountable for all disciplines from the bidding stage; from design and planning through to handover, all within time and budget. We are particularly keen to speak to experienced Ops Managers with a repairs/planned background and having experience of working with social housing/councils etc We are looking for you to have the ability to lead and influence at all levels to deliver outstanding results, successfully develop relationships to create future opportunities and have a proactive approach to risk management and value-add. #SMOM

Supervisor

We have an opportunity for a Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Lambeth office on one of our social housing contracts, delivering reactive and some planned maintenance to our residents.Key Accountabilities will include: Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs Represent Wates at client and resident performance meetings as requested by the Operations Manager Manage the responsive repairs function to ensure consistent performance against targets Effective and efficient management of material costs and ensure that all are following correct processes and procedures Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the serviceYou must have a full UK driving licence.To be successful in the role you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Multi-Trade Operative

Here at Wates we have an opportunity for a Multi Trader to join our Living Space team in the West Lancashire area. As a Multi Trader you will be working on our responsive maintenance contracts for one of our existing social housing providers.The primary focus of this role will be to undertake all tasks to achieve first time fix and deliver a high standard of workmanship in a timely and productive manner always affording excellent customer service to the client.Key Accountabilities will include: Undertaking repair/renewal works across several trades identifying the need for other trades to undertake the repair/renewal Advising Supervisor in a timely manner where other trades are required Working in partnership with other operatives to complete projects Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete project Affording excellent customer service to client representatives At all times, work to Wates Health & Safety Professional Standards, including commitment to and understanding of the company’s safeguarding policy towards children and vulnerable adultsWe are looking for a qualified Multi Trader who has multi-trade experience gained from working in a similar industry and environment providing them with the skills to fulfil the above role requirements.To be successful in the role you will be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines.A bit about us:Wates Group is one of the largest and most successful family-owned private construction, development and property services companies in the UK.Within the Group, Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth, offering our clients a truly integrated national service for all of their maintenance requirements.As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers.Our company values of integrity, intelligence, performance, teamwork and respect for people, communities and the environment run through our business at every level and are at the heart of everything we do.The wellbeing and safety of our people is our priority, therefore creating a zero harm culture and encouraging a healthy work-life balance is important to us. Wates Group are a responsible and inclusive employer and are proud to have been recognized for this through accolades including C2E (Committed to Equality) and Investors in People (Gold).

Roofer

Here at Wates, we have an opportunity for a Roofer to join our Living Space Responsive team within the Milton Keynes area. In this role as a roofer, you will be working in conjunction with one of our existing social housing partners so ideally, we are looking for you to have experience in the space. Key Accountabilities will include: Undertake repair/renewal roofing works Communicate effectively with the scheduler, residents and line manager Work safely and in compliance with Health & Safety and safeguarding requirements Remain up-to-date with technical and legal requirements of skill area Work in partnership with other operatives to complete repairs when required Complete work sheets detailing work undertaken and materials used after each job undertaken, via a PDA We are looking for you to be an experienced roofer having used tetra systems (however not a must as this can be trained) and have the skills to deliver small projects and repair work. Ideally you will have experience within the housing maintenance sector, but again this is not a must. You will also have relevant trade qualifications (minimum NVQ Level 2) and a full UK driving license. To be successful in the role you will be an effective communicator with the ability to problem solve and multi task.