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Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.
We opened two brand new offices in Milton Keynes and Redditch to enable us to better serve Stonewater residents across the landlord’s East and West regions, which covers territory from the West Midlands to Cambridgeshire.
The contract was mobilised while England was still under strict COVID-19 restrictions, creating challenges both with service delivery and with the onboarding of new staff. In total the new contract saw 18 new recruits, in addition to staff who transferred over to the company from Stonewater.
New staff were trained in COVID-19 safe ways of working, which had been well-established by this point across all our contracts.
To put residents minds at ease during this period, we also created a short animated video which was attached to appointment confirmation texts, explaining what they could expect from their service under lockdown conditions.
Our partnership with Stonewater is ground-breaking in terms of its environmental impact. As part of our goal to be net zero carbon from operations by 2025, all CO2 generated by the operational delivery of the contract with Stonewater will be offset within the calendar year.
Enhanced data collection will also drive an overall reduction in CO2 emissions in the future.
Get in touch to chat about your housing maintenance needs.
