Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.
About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Quantity Surveyor
Location: Newmarket
Job Type: Commercial
Application Deadline: 05-01-2025
Are you ready to elevate your career in construction? At Wates, we don’t just build projects – we create legacies. We’re on the hunt for a Quantity Surveyor to join our dynamic team, where you’ll work on high-profile, technically complex projects that shape the future across multiple sectors.If you’re passionate about the commercial side of construction, driven to challenge the status quo, and eager to bring bold, fresh ideas to the table, Wates is the place for you. Join us in redefining industry standards and creating tomorrow, together.Why Choose Wates?At Wates, we believe in doing things differently. Here, you’ll find: Innovative Projects: Be part of transformative initiatives that push boundaries and set new benchmarks in construction. Supportive Culture: Thrive in a team that values diversity, collaboration, and shared success. Career Progression: We invest in your growth with tailored development opportunities to help you reach new heights. About the RoleAs a Quantity Surveyor at Wates, you’ll play a pivotal role in shaping the financial success of our projects. You’ll own the commercial strategies and contribute to all stages of the construction lifecycle, from pre-contract planning to final accounts. With autonomy over your work packages, you’ll collaborate with industry specialists and customers to deliver best-in-class results.What You’ll Do: Develop and implement pre- and post-contract strategies with a focus on added value, compliance, and commercial viability. Take ownership of subcontract packages, including tender strategies, reconciliations, and final account agreements. Maximise project cashflow through effective management of subcontract packages. Collaborate with the Commercial Lead to drive procurement strategies and negotiate successful outcomes. What's in it for you?· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.Ready to redefine your career? Join Wates and be part of something extraordinary. Apply today and help us build a brighter tomorrow.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Senior Quantity Surveyor
Location: Newmarket
Job Type: Commercial
Application Deadline: 05-01-2025
Are you a forward-thinking Surveyor with a passion for challenging the norm and driving innovation in the construction industry? Wates invites you to become part of our team, where we deliver high-profile, technically complex projects across multiple sectors. This is your opportunity to make a real impact, elevate your career, and work on groundbreaking projects with a supportive and diverse team.Why Choose Wates?At Wates, we reimagine places for people to thrive. We’re not just offering a job; we’re offering a platform for you to bring fresh ideas, redefine standards, and grow within a company that values talent and ambition. Our inclusive environment encourages collaboration and innovation, ensuring that your contributions will shape the future of construction.What You’ll Do:As a Senior Quantity Surveyor at Wates, you will play a pivotal role in the success of our projects by leading the commercial aspects and ensuring their seamless execution. Your responsibilities will include: Leadership & Strategy: Managing the project’s commercial team and taking accountability for all pre- and post-contract strategies, commercial functions, and contract reporting. Value Creation: Collaborating with clients and industry experts to deliver added value, ensure compliance, and uphold best practices while driving commercial viability. Key Deliverables: Oversee procurement strategies, sub-contract orders, and supply chain management. Handle measurements, valuations, contractual notices, and change valuations. Complete and submit monthly cost reports, progress updates, and both internal and external tender strategies. Financial Oversight: Maintain positive project cash flow through upstream/downstream valuations and deliver accurate final accounts for main and sub-contracts. What’s in It for You? · Competitive salary & profit share scheme · Flexible working · Car Allowance / Company Car (subject to Role/Grade) · Travel covered to any of our sites (subject to HMRC advisory rates) · Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… · Excellent range of learning and development activity to support your career progression. · Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. Ready to Build the Future?If you’re ready to redefine what’s possible in construction and take your career to the next level, we want to hear from you. Join Wates, and together, let’s create tomorrow.Apply Now to Make Your Mark!To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Assistant Quantity Surveyor
Location: Newmarket
Job Type: Commercial
Application Deadline: 31-12-2024
Wates are looking for an Assistant Quantity Surveyor to join our Construction Team focussing on high profile, technically complex projects across multiple sectors.If you are passionate about the commercial aspects of Construction and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Assistant Quantity Surveyors are a valuable part of our business, providing support to the Quantity Surveyors in the development and implementation of all pre and post contract strategies, commercial functions and contract reporting. Assistant Quantity Surveyors work collaboratively with our customers and industry specialists with a firm focus on added value, compliance, commercial viability, and best practice.As our Assistant Quantity Surveyor you will be involved in:· Procurement of materials, equipment and subcontract works – undertaking commercial assessment of quotes received and ensure the timely placement of orders to facilitate project delivery and ensure business objectives are met.· Commercial management of smaller sub-contract packages, ensuring all contractual processes are completed on time including measurement and valuation of sub-contract applications.· Complete agreed record keeping in relation to the project, whilst monitoring and handling payments in relation to plant, materials and labour.WHAT WE OFFER· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Plumber
Location: Redditch
Job Type: Trades and Labour
Application Deadline: 16-01-2025
Here at Wates, we have an opportunity for a Plumber to join our Living Space team on our responsive maintenance contract in the Redditch area. Working with one of our existing social housing providers you will be the face of the company so providing a good service is paramount. This role requires someone to have the technical ability to do the job as well as having compassion and great people skills. The primary focus of this role will be to undertake all tasks to achieve first time fix and deliver a high standard of workmanship in a timely and productive manner always affording excellent customer service to the client. Key Accountabilities will include: Understanding, and the ability to work to, industry-accepted Health and Safety standards. Undertaking repair/renewal works to plumbing installations and associated or minor maintenance tasks utilising your multi-trade experience. Working alongside colleagues or contractors to complete complex orders. Using PDA to receive instructions, and to feedback electronically details of works undertaken, or works to be undertaken. Liaising with Supervisors/schedulers in a timely manner when works are unable to be completed on a first visit, providing detailed information to allow works to be programmed in. Affording excellent customer service to residents, client and colleagues. Being on a call as and when the business requires (on a rota basis) We are looking for a professional Plumber who might have multi-trade experience as well (but not a necessity) gained from working in a similar industry (social housing/domestic work) and environment. You must be educated to a minimum NVQ Level 2 in plumbing and have a clean driving license. What we offer: Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Extensive corporate benefits including, Pension, Health and Wellness programme, Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity and up to 12 weeks fully paid paternity.
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