Welcome to Wates.

Contract Supervisor

We have an opportunity for a Contracts Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Hammersmith office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include: Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs Represent Wates at client and resident performance meetings as requested by the Operations Manager Manage the responsive repairs function to ensure consistent performance against targets Effective and efficient management of material costs and ensure that all are following correct processes and procedures Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the serviceTo be successful in the role you must be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior Responsive Maintenance experience is crucial to the role.

Customer Services Co-Ordinator

We have an opportunity for a Customer Service Co-Ordinator to join our Wates team within our responsive maintenance division. You will be working out of our Crawley office on one of our social housing contracts leading and supporting our Customer Service team. Key Accountabilities will include: Champion continual improvement to achieve excellent operational delivery and supply chain management Develop and maintain excellent customer relationships Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures Support the Contract Lead to deliver a quality, customer focussed, profitable and safe businessWe are looking for a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector as well as an advanced skill level in Microsoft Excel and Word. This role could also be suitable for an experienced Scheduler seeking to take the next step in their career overseeing and leading a team.To be successful in this role you will be a strong communicator with drive and determination to deliver high quality customer service as well as solid management skills to motivate and develop a team.

Digital Communications Executive

As a Creative Services Executive, you will play a vital role in our dynamic marketing and communications team, actively contributing to our business goals. Your blend of creativity, technical skills, and high standards is crucial for the success of our campaigns and maintaining our industry-leading brand.Your role involves diverse projects, campaign and channel management, and collaboration across teams, all while keeping a keen eye for detail. We expect you to proactively identify campaign challenges, craft innovative solutions, and take full ownership of their successful implementation. Additionally, experience in graphic design to create impactful assets for social media, digital marketing campaigns, and high-converting landing pages for both external and internal channels is essential.Key Responsibilities: Populate and maintain digital channels, including HubSpot, the website, and intranet, ensuring they are up-to-date and user-friendly. Optimise digital content for SEO, user experience, and engagement. Manage and execute digital marketing campaigns, tracking their performance and making data-driven improvements and optimisations. Lead and contribute to marketing and communications projects, taking ownership of key initiatives. Manage and organise marketing assets efficiently for easy access and utilisation. Provide design support using tools like Photoshop, InDesign, Premiere Pro, and After Effects Generate reports and metrics to demonstrate the success of marketing campaigns.The ideal candidate should have proven experience in digital marketing and campaign management, familiarity with HubSpot or similar marketing automation tools, and proficiency in design software such as Photoshop, InDesign, Premiere Pro, and After Effects. They should have a strong understanding of SEO and website optimisation, knowledge of email marketing best practices, and a solid grasp of UX design principles to maximise user journey, conversion rate, and engagement.To be successful, you will have the ability to interpret and apply brand guidelines effectively, excellent attention to detail, and a strong eye for design aesthetics are essential. A data-driven mindset with the ability to analyse campaign performance, along with strong teamwork and people skills, is crucial. A bachelor's degree or equivalent in graphic design, marketing, communications, or a related field is advantageous in the role.Your key skills include, digital marketing strategy and execution, campaign management and optimization, CMS proficiency, graphic design and multimedia content creation, email marketing software and automation, data analysis and reporting, and event marketing and invitation management.Join us and be part of our success story at Wates! WHAT WE OFFER Competitive salary and profit share scheme Flexible working  Extensive benefits including, Private Medical, Pension 8% employer’s contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.  To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Disrepair Supervisor

We have an opportunity for a Disrepair Supervisor to join our Wates team within our Disrepair Maintenance Division. You will be working out of our Brixton office on one of our social housing contracts, delivering reactive and some planned maintenance to our residents.Key Accountabilities will include: Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs Represent Wates at client and resident performance meetings as requested by the Operations Manager Manage the responsive repairs function to ensure consistent performance against targets Effective and efficient management of material costs and ensure that all are following correct processes and procedures Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the serviceYou must have a full UK driving licence.To be successful in the role you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum.