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Resident Liaison Officer

WPS are seeking a Resident Liaison Officer/Customer Complaints Officer to join our Responsive Maintenance Team in the West Lancashire area. With offices in Skelmersdale you will ideally be living within commuting distance as this role will be office based. The key focus for this role will be to liaise with tenants and the Client, to ensure that the complaint gets resolved as quickly as possible, To do this you will need to take full responsibility of the complaint from when receiving it to the end, this will involve booking works into diaries and making sure the works are carried out on the appointment date given to the tenant, also keeping tenants fully updated by phone or may require a site visit with the progress of works. Key Accountabilities will include:   Take full control of the complaint from receiving to the completion. Booking works that are part of the complaint into the Opp’s / contractor diary. Chase contractors for completions Liaise with Tenants and the Client. Attend Client meetings. Work alongside Contract manager to highlight any trends. Carry out site visit when required to discuss complaint with tenant. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Advisor

Client Support Advisor – Manchester ¦ Wates Property Services (WPS)Location: ManchesterContract Type: Full-Time, PermanentSalary: Competitive + BenefitsAre you passionate about delivering exceptional customer service and making a real difference in people’s lives? Wates Property Services (WPS) is looking for a dedicated Client Support Advisor to join our dynamic team in Manchester.🔧 About the Role:As a Client Support Advisor, you’ll be the first point of contact for our clients, providing professional, friendly, and efficient support across a range of property services. You’ll play a key role in ensuring customer satisfaction and helping us maintain our reputation for excellence.📝 Key Responsibilities: Handle inbound calls, emails, and queries from clients and residents. Log and manage service requests using internal systems. Liaise with internal teams and contractors to ensure timely resolution of issues. Provide updates and follow-ups to clients in a clear and empathetic manner. Maintain accurate records and contribute to continuous service improvement.👤 What We’re Looking For: Previous experience in a customer service or client support role. Excellent communication and interpersonal skills. Strong IT skills and familiarity with CRM systems. Ability to work in a fast-paced environment and manage multiple tasks. A proactive, solution-focused mindset.🎯 Why Join WPS? Be part of a supportive and inclusive team. Opportunities for career development and training. Competitive salary and benefits package. Make a meaningful impact in the communities we serve.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Engineer

🔧 Resident Engineer – Twycross Zoo Project ¦ Wates Property Services (WPS)Location: Twycross Zoo, Atherstone, WarwickshireContract Type: Full-Time, Fixed-Term (Project-Based)Salary: Competitive + BenefitsClosing Date: [Insert Date]Wates Property Services (WPS) is seeking a skilled and proactive Resident Engineer to join our team on-site at the exciting Twycross Zoo redevelopment project. This is a unique opportunity to contribute to a high-profile, sustainability-focused initiative that will enhance visitor experience and support wildlife conservation.🛠️ Role Overview:As the Resident Engineer, you’ll be the technical lead on-site, ensuring that all engineering works are delivered to the highest standards of quality, safety, and compliance. You’ll act as the key liaison between contractors, consultants, and the WPS project team, helping to drive progress and resolve issues efficiently.📋 Key Responsibilities: Oversee daily engineering activities and ensure alignment with project specifications. Monitor site progress and report on milestones, risks, and technical challenges. Conduct inspections and quality checks on installations and materials. Coordinate with subcontractors and suppliers to ensure timely delivery of works. Maintain accurate site records and contribute to project reporting. Ensure compliance with health & safety regulations and environmental standards.👤 What We’re Looking For: Proven experience in a site-based engineering role, ideally within construction or property services. Strong technical knowledge of building systems, infrastructure, and M&E services. Excellent communication and stakeholder management skills. Ability to work independently and collaboratively in a fast-paced environment. Relevant engineering qualifications (HNC/HND/Degree) and CSCS card.🌿 Why Join WPS? Be part of a landmark project with real community and environmental impact. Work with a supportive and experienced team. Access to professional development and career progression opportunities. Competitive salary, travel allowance, and benefits package.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Assistant Management Accountant

We currently have a vacancy for an Assistant Management Accountant to join our Wates Group Finance team, based in Leatherhead, supporting a range of activities across Group Finance and assisting the wider team.We’re looking for someone who has experience in a similar role or environment and is enthusiastic about developing a career in finance. While it’s ideal if you’re already undertaking an accountancy qualification, we’re happy to support you if you’re early in your studies or planning to start soon.You’ll need to be confident using Excel, have strong attention to detail, and be comfortable working to tight deadlines. Being a team player with excellent communication skills is essential, as you’ll be maintaining effective relationships across the business.Key Accountabilities: Process monthly cost recharges across contracts and overheads Manage overhead costs including posting month-end prepayments, accruals, and late contract costs, and summarising monthly and year-to-date spend against budget Assist in Budget & Forecasting Support the production of monthly cost packs and other reporting as requiredWhat We Offer: Competitive salary & profit share Flexible working – this role is office-based in Leatherhead three days a week (Monday – essential). Extensive corporate benefits including private medical insurance, 6% employer pension contribution, health and wellness programme, 26 days holiday plus bank holidays, and more Excellent learning and development opportunities to support your career progression Industry-leading family leave benefits including 26 weeks fully paid maternity and 12 weeks fully paid paternityTo learn more about Life at Wates, please visit: https://www.wates.co.uk/careers/