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Resident Liaison Officer

WPS are seeking an experienced Resident Liaison Officer (RLO) to join our team delivering planned retrofit works across North West Leicestershire. This is a key role ensuring excellent communication and support for residents throughout energy efficiency improvement projects.You will act as the main point of contact for residents, ensuring they are fully informed and comfortable with the works taking place in their homes. The projects include External Wall Insulation (EWI), Solar PV installations, and Air Source Heat Pumps, so experience in similar schemes is idealKey Responsibilities Serve as the primary liaison between residents and the project team. Provide clear, timely communication about planned works, schedules, and any potential disruptions. Conduct pre-works visits and consultations to explain processes and address concerns. Manage resident queries and resolve issues promptly and professionally. Maintain accurate records of communications and appointments. Support vulnerable residents to ensure their needs are met during works. Work closely with site teams to coordinate access and minimise inconvenience.Requirements Proven experience as an RLO in planned works, ideally within retrofit or energy efficiency projects. Strong knowledge of measures such as EWI, Solar PV, and Air Source Heat Pumps. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Full UK driving licence and willingness to travel across LE67 and wider North West Leicestershire.What We Offer Competitive salary and benefits package. Opportunity to work on innovative sustainability projects improving energy efficiency. Supportive team environment with ongoing training and development.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Scheduler

Join our busy WPS responsive maintenance team, helping us deliver essential repairs to social housing residents. As a Scheduler, you'll coordinate daily workloads for our operatives, book appointments, prioritise emergencies, and ensure residents receive a smooth and supportive service.This is an office based role in the Swadlincote area so you must be able to get here on a daily basis. Traditional working hours are Mon – Fri 8am – 530pmWhat You’ll Do Schedule repairs and manage operative diaries Prioritise urgent jobs and update our systems Arrange inspections and follow‑on work Provide clear and friendly communication to residents and colleagues Support team targets and maintain high service standardsAbout You Great communicator who enjoys helping others Strong organiser who can multitask in a fast-paced environment Confident using digital systems Experience in scheduling, customer service or logistics is helpful but not essentialWhat We Offer Competitive salary and great benefits Supportive team environment Opportunities to grow your skills and careerInclusive HiringWe welcome applications from people of all backgrounds. If you need adjustments during the process, please let us know.Apply now to help us deliver repairs that make a real difference to residents every day.

Senior Resident Liaison Officer

A fantastic opportunity presents itself for a Senior Resident Liaison Officer to join WPS within our planned maintenance team in the London area. Whilst this role doesnt have line management per say you will be the more Senior RLO in the team and be able to give guidance when neededThe Senior Resident Liaison Officer (SRLO) will serve as the primary point of contact for RLOs on their projects, supporting the Project Manager by ensuring that residents' needs are prioritized and any concerns are addressed throughout the site works. The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions. Clear, proactive communication and meticulous planning will ensure scheduled access to residents’ homes, building trust and delivering a seamless, customer-centric experience during the works.Key Accountabilities will include: Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites in the London and surrounding areas Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Ensure a consistent approach to customer care is adopted by all RLOs across the contract. Monitor and identify the recruitment, training and development of RLOs. Manage the Tenant’s Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works.You will be ideally be an experienced Senior Resident Liaison Officer however this is not a necessity. This role is all about customer service and ensure the customer is put first so applicants with a strong customer service background will be welcomed. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Site Manager

WPS are looking for an organised, people‑focused Site Manager to oversee planned maintenance works across social housing properties in the South Derby area. You’ll ensure work is delivered safely, on time and to a high standard, while providing clear communication to residents, subcontractors and your delivery team.What You’ll Be Doing Managing day‑to‑day site operations across planned maintenance projects Ensuring compliance with health & safety, quality and programme requirements Coordinating trades, subcontractors and materials Carrying out toolbox talks, inductions and site inspections Working closely with residents, supervisors and planners to minimise disruption Keeping accurate site records, reporting progress and resolving issues promptlyAbout You SSSTS and a valid CSCS card (essential) Experience managing contractors or trades on site Ideally experienced in planned works (kitchens, bathrooms, roofing, external works, upgrades etc.) Strong communicator with a resident‑first approach Able to problem‑solve, plan ahead and keep sites running efficientlyWhat We Offer Competitive salary and benefits package Supportive team and opportunities to progress A role where you’ll directly improve the homes and lives of local residentsInclusive HiringWe welcome applications from people of all backgrounds. If you need adjustments during the recruitment process, please let us know we’re happy to support you.Apply now to join a team delivering safe, high‑quality improvements to homes across the South Derby region.