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for people to thrive.

Customer Service Advisor

🌟 Join Our Team as a Customer Service Advisor! 🌟📍 Location: Crawley Office🏢 Division: Responsive Maintenance – Social Housing ContractWe’re excited to offer an opportunity for a Customer Service Advisor to join our Wates team! You’ll play a key role in leading and supporting our Customer Service team, helping us deliver outstanding service to our residents.🔑 Key Responsibilities: 🚀 Champion continuous improvement to ensure excellent operational delivery and supply chain management 🤝 Build and maintain strong customer relationships 🛠️ Manage complaints effectively, identify trends, and lead service improvements 📅 Lead a team of planners and administrators to maximise productivity and ensure compliance with company policies 📈 Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe business👤 Who We’re Looking For:We’re seeking a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector. You should have advanced skills in Microsoft Excel and Word.This role is also ideal for an experienced Scheduler ready to take the next step in their career by leading a team.✅ What You’ll Bring: Excellent communication skills A passion for delivering high-quality customer service Strong leadership and team development abilities Drive and determination to make a real impactReady to take the next step in your career? 💼 Apply now and help us shape the future of customer service in social housing!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Site Manager

🏗️ Site Manager Opportunity Wates has an exciting opportunity for a Site Manager to join our team within Planned Works, based out of our Crawley office. You’ll be working on one of our existing social housing contracts, helping us deliver high-quality projects that make a real difference. 💼🏡🌱 Project Focus: Net Zero Carbon RetrofitThis role centres around achieving Net Zero Carbon Retrofit on properties in the Crawley area. Ideally, we’re looking for candidates with experience in retrofit projects, but if you're a motivated Supervisor ready to step up, we’d love to hear from you too!🔑 Key Responsibilities 📅 Programme Management: Input into and manage short-term programming of works. 👷‍♂️ Team Leadership: Oversee operatives, subcontractors, and suppliers to maintain quality and safety standards. 📝 Site Inspections: Attend pre- and post-inspections, advise on job requirements, and assist with design solutions. 📊 Reporting: Produce weekly site progress reports and submit them electronically to the Project Manager. 💼 Project Handover: Ensure completed job packs and details are submitted for swift invoicing and cash flow management.✅ What We’re Looking For 🚗 Full UK Driving Licence required. 🧠 SMSTS certification is essential. 🏘️ Experience in social housing projects and ideally retrofit works. 💪 Strong leadership and communication skills. 💻 Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). ⏱️ Ability to prioritise tasks and meet deadlines.🌟 Why Join Wates?At Wates, we’re committed to building better communities and supporting our teams to grow. This is your chance to be part of a forward-thinking company making a real impact in sustainable housing.📩 Ready to apply or want to learn more? We’d love to hear from you!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Multi Trader

At WPS, we’re committed to creating safe, well-maintained homes and communities across the UK. As part of our Property Services division, we maintain over 500,000 social housing homes, ensuring tenants live in secure, comfortable environments. 🏘️ We’re looking for a skilled Multi-Trader to join our Brixton team, focusing on disrepair works and responsive maintenance in tenanted social housing properties. 🔧 Your Role: Carry out reactive and preventative repairs in occupied homes Tackle disrepair issues across multiple trades: carpentry, plumbing, tiling, plastering Ensure all work is completed safely, efficiently, and to high standards Communicate clearly with tenants and maintain a respectful, professional approach Record work details and materials used on daily job sheets Uphold Wates’ Health & Safety and Safeguarding policies 🧰 What You’ll Bring: NVQ Level 2 or equivalent in a relevant trade (carpentry, plumbing, plastering, tiling, or electrics) Experience working in occupied properties and handling disrepair cases Strong communication and problem-solving skills Ability to manage multiple tasks and meet deadlines A commitment to delivering excellent service to tenants 🌟 Why Wates? Be part of a team that’s making a real difference in people’s lives Work with a company that values quality, safety, and community impact Enjoy a supportive environment with opportunities to grow and develop 📩 Apply now and help us improve homes and lives — one repair at a time. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.    To learn more about the checks included in this process, please click on the following link: National Security Vetting 

Plumber

WPS has an exciting opportunity for a qualified Plumber to join our Responsive Maintenance team. Based out of our Walton-on-Thames office, you’ll be working on a social housing contract, delivering reactive maintenance to our residents.🛠️ Key Responsibilities: ✅ Carry out plumbing repairs and renewals 🔄 Complete minor maintenance tasks using your multi-trade skills 🤝 Collaborate with colleagues and contractors on complex jobs 📲 Use a PDA to receive and update job details 📅 Communicate with schedulers when follow-up work is needed 😊 Deliver excellent customer service to residents and clients👷‍♂️ What You’ll Need: ✅ NVQ Level 2 in Plumbing 🚗 Full UK driving licence 🔧 Plumbing experience in a similar environment 💬 Strong communication and problem-solving skills ⏱️ Ability to work under pressure and meet deadlinesJoin a team that values quality, teamwork, and community impact. Apply today and become part of WPS! 💼Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting