Facilities Management

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

Supervisor

SUPERVISOR FM Wates FM is thrilled to offer a unique opportunity for one of our talented internal employees to step into the role of FM Supervisor, leading a team of Engineers to deliver excellence and sustainable hard M&E maintenance for our client. ABOUT THE ROLE: In this role, you'll take the reins in delivering top-tier hard M&E services, ensuring customer satisfaction remains our top priority. Armed with your up-to-date qualifications and experience, you'll oversee multiple projects and priorities with finesse, addressing day-to-day maintenance issues directly when needed. Holding certificates like IOSH or NEBOSH and additional health and safety training will give you an edge. Success in this role hinges on your ability to manage subcontractors and suppliers, produce extra works quotations swiftly, and respond adeptly to unplanned reactive works—all while maintaining impeccable standards. Your knack for organisation and flexibility, coupled with your talent for fostering strong client relationships, will set you apart. Why This Role Is Perfect for You: Lead and develop a team of multi-trade engineers, ensuring compliance with the Wates Operating Framework and delivering outstanding service. Cover for engineers' holidays on resident sites, maximising efficiency through costed supervision and second man works. Champion the implementation of the Operating Framework across all sites, driving daily compliance and fostering a culture of Zero Harm. Prepare and present MI reports to clients, ensuring high standards of client satisfaction through effective stakeholder management. This is your chance to advance your career within a talented, diverse, and supportive team. Don't miss out—seize this opportunity to make a significant impact!

Supervisor

The VacancySUPERVISOR FM Wates FM is thrilled to offer a unique opportunity for the role of FM Supervisor, leading a team of Engineers to deliver excellence and sustainable hard M&E maintenance.ABOUT THE ROLE: In this role, you'll take the reins in delivering top-tier hard M&E services, ensuring customer satisfaction remains our top priority. Armed with your up-to-date qualifications and experience, you'll oversee multiple projects and priorities with finesse, addressing day-to-day maintenance issues directly when needed. Holding certificates like IOSH or NEBOSH and additional health and safety training will give you an edge. Success in this role hinges on your ability to manage subcontractors and suppliers, produce extra works quotations swiftly, and respond adeptly to unplanned reactive works—all while maintaining impeccable standards. Your knack for organisation and flexibility, coupled with your talent for fostering strong client relationships, will set you apart. Why This Role Is Perfect for You: Lead and develop a team of multi-trade engineers, ensuring compliance with the Wates Operating Framework and delivering outstanding service. Cover for engineers' holidays site, maximising efficiency through costed supervision and second man works. Champion the implementation of the Operating Framework across sites, driving daily compliance and fostering a culture of Zero Harm. This is your chance to advance your career within a talented, diverse, and supportive team. Don't miss out—seize this opportunity to make a significant impact!

Senior Administrator

SENIOR ADMINISTRATOR – FM We have an exciting opportunity for an experienced, full time Senior Administrator to join the team.As the Senior Administrator you will be key to the success of our Facilities Management Helpdesk team. You`ll input changes to our planned work schedules as they arise, manage a wide variety of email inboxes, and help with raising Purchase Orders when needed, as well as providing widespread support on the phones or in covering absence. You will face a wide variety of demands every day so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed. It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us: Strong administration experience in a busy, customer focused environment Experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems) However, we do really NEED you to be solution and customer centred and: Highly PC literate with above average competency in Microsoft Office Able to liaise, collate and process all paperwork towards our clients' timescales. Have an excellent customer facing skills via phone, face to face and virtually. Have superb attention to detail and pride in the quality of your work. And it is essential that you can prioritise and work under pressure! Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/