Housing
Maintenance

Multi Trade Operative/Joiner

Here at Wates, we have an opportunity for a Multi Trader/Joiner to join our Living Space team in the Barnsley area. As a Multi Trader/Joiner you will be working on our responsive maintenance contracts for one of our existing social housing providers. The primary focus of this role will be to undertake all tasks to achieve first time fix and deliver a high standard of workmanship in a timely and productive manner always affording excellent customer service to the client. We are particularly interested in hearing from people who have experience in joinery. To qualify for the role, we need you to have a minimum of NVQ level 2 and a full driving licence, Key Accountabilities will include: Undertaking repair/renewal works across several trades identifying the need for other trades to undertake the repair/renewal Advising Supervisor in a timely manner where other trades are required Working in partnership with other operatives to complete projects Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete project Affording excellent customer service to client representatives At all times, work to Wates Health & Safety Professional Standards, including commitment to and understanding of the company’s safeguarding policy towards children and vulnerable adults We are looking for a qualified Multi Trader/Joiner who has joinery/carpentry experience gained from working in a similar industry and environment providing them with the skills to fulfil the above role requirements. To be successful in the role you will be an excellent communicator with the ability to problem solve, multitask and work to tight deadlines.

Customer Service Manager

We have a fantastic new opportunity for a Customer Service Manager, to join our Wates team within our Responsive Maintenance Division. This particular role will be working out of our Skelmersdale office working alongside one of our existing social housing partners. This is a really exciting opportunity for you to grow, develop, nurture the team and be responsible for delivering a five star customer service experience to tenants and client within the contract. Key Accountabilities will include: Manage customer communication and complaints effectively to deliver robust resolutions in a timely fashion and produce high quality complaint responses to prevent complaint escalations. To identify patterns, trends and service failures to design, implement and drive service improvements to prevent complaints. Source, review, monitor and challenge KPI data to identify shortfalls in the service and implement processes for improvement weekly, to produce monthly reports and analysis for internal and client use. Champion continuous improvement to achieve excellent operational delivery and supply chain management through proactive and clear leadership. Lead a customer services function that consists of a team of schedulers, customer liaison officers, and administrators to maximise productivity, efficiencies and effectiveness to achieve/exceed day-to-day targets across the services.We are looking for an experienced and professional Customer Service Manager with knowledge of Maintenance practices, standards and processes along with the ability to analyse technical and commercial aspects of maintenance tasks and apply solutions in terms of time, cost, quality and best use of available resources.To be successful in this role you will be an excellent communicator with the ability to influence key stakeholders and manage expectations of customers and site teams.

Roofers Mate

Here at Wates, we have an opportunity for a roofers mate to join our Living Space Responsive team in the West Lancashire area.In this role as a roofers mate you will be working in conjunction with one of our existing social housing partners alongside an experienced team of skilled roofers.Key Accountabilities will include: Undertake repair/renewal roofing works Communicate effectively with the scheduler, residents and line manager Work safely and in compliance with Health & Safety and safeguarding requirements Remain up-to-date with technical and legal requirements of skill area Work in partnership with other operatives to complete repairs when required Complete work sheets detailing work undertaken and materials used after each job undertaken, via a PDA We are looking for you to have a passion for roofing and be willing to learn. To be successful in the role you will be an effective communicator with the ability to problem solve and multi task.

Gas Engineer

Here at Wates we have an exciting opportunity for a Gas Engineer to join our Living Space team in the Barnsley area.The primary focus of this role will be to undertake all tasks to achieve annual gas servicing (for our clients), repairs and maintenance and installation work delivering a high standard of workmanship in a timely and productive manner affording excellent customer service to the client at all times.Key Accountabilities will include: Completing domestic gas servicing, repairs and maintenance and installation work to a high standard adhering to gas safety regulations. Advising Supervisor in a timely manner where other trades are required for follow on work. Being able to work as a team when its required and all so have the confidence to work alone. Being able to use a PDA to receive and complete jobs allocated. Working in a timely and productive manner to complete jobs allocated. Being flexible and able to adjust to the business needs when required. Being able to take part in the out of hour call out service . Affording excellent customer service to client/customers. At all times, work to Wates Health & Safety Professional Standards, including commitment to and understanding of the company’s safeguarding policy towards children and vulnerable adults.We are looking for you to already have an NVQ Level 2-3 or a City and Guilds (Mechanical Discipline) or recognised equivalent/experience gained.The following qualifications are required CCN1,CENWAT,HTR1,CKR1. You will have experience in completing gas servicing, repairs and maintenance and installation work to a high standard adhering to gas safety regulations. A willingness to undertake extra training to evolve as an engineer particularly renewable technology’s like air source heat pumps. Wates are committed to the fair treatment of people with criminal records, including employees and potential employees. We ensure that our recruitment, promotion, and retention activity does not treat people less favourably because of an offending background. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting