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Carpenter

Wates have an opportunity for a Carpenter to join our Wates team within our Responsive Maintenance division. You will be working out of our Finsbury Park office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include: Undertaking repair/renewal works Advising Supervisor in a timely manner where other trades are required Working solely on certain tasks Working in partnership with other operatives to complete certain tasks Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete programme tasksYou must have a full UK driving licence.To be successful in the role you will be an excellent communicator with the ability to problem solve, multi task, work to tight deadlines, have high standard of workmanship, productivity levels and ability to provide excellent customer service at all times is essential.

Customer Services Manager

We have a fantastic opportunity for a Customer Service Manager, to join our Wates team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts.Key Accountabilities will include: Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients. Implement and manage a robust customer feedback system to ensure continuous service improvement, and contribute to improvement in customer feedback methodology. To develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services. Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers. Liaising with all service areas to act as an intermediary for customers as and when required. To accept and case manage on behalf of our Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive. To implement and manage service standards for delivery. To provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner. To ensure established policies and procedures are adhered to. To ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.We are looking for an experienced and professional Customer Service Manager with knowledge of Maintenance practices, standards and processes along with the ability to analyse technical and commercial aspects of maintenance tasks and apply solutions in terms of time, cost, quality and best use of available resources.To be successful in this role you will be an excellent communicator with the ability to influence key stakeholders and manage expectations of customers and site teams.

Mobilisation Project Manager

We have a rewarding opportunity for a Mobilisation Project Manager to join Wates with our Wates Property Services team to oversee our mobilisation projects.The primary focus of this role will be to manage the successful transition of business change and improvement including mobilisations. You secure the delivery of the programme outcomes and benefits and lead change management activity across into the business and manage the activities in delivering the programme.Key Accountabilities will include: Deliver projects/mobilisation to quality standard within timescale and to client satisfaction Plan, design and own project/mobilisation plans through to handover Review, develop and constantly refine business processes and plan their delivery/deployment Manage the successful transition of business change arising from the transformation programme to implementation into operational areas Secure the delivery of programme outcomes and benefits Lead change management across the business and manage activities in delivering the programme Responsible for operational risk management and building mitigation plans Post project/mobilisation evaluation and close offWe are looking for a qualified, experienced and professional Mobilisation Project Manager with a strong understanding of Responsive and Planned Maintenance and FM works.To be successful in the role you will be an effective communicator with a positive and engaging approach when supporting and educating the business.

Planner

We have an opportunity for a Repairs Planner to join our Wates team within our Responsive Maintenance division. You will be working out of our Finsbury Park office on one of our social housing contracts, delivering planning for our reactive maintenance appointments.Key Accountabilities will include: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free. Check the system for emergencies and manage within a timely manner to ensure targets are meet Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion Provide a high quality service to our client on a face to face basis Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new ordersWe are looking for you to have relevant experience gained from working in a similar industry and environment.